Effective Date: 19 August 2026

At Spellbound Fragrances, we want your shopping experience to be smooth and transparent. Below you will find important information about shipping destinations, delivery fees, customs charges and potential delivery issues.

1. Shipping Destinations

We currently deliver to Switzerland and selected international destinations through the Chogan Group S.p.A. distribution network. Available delivery destinations are shown at checkout.
If you are unsure whether delivery is available to your location, please contact us through our website contact form before placing your order. We will be happy to confirm availability and the applicable shipping conditions.
Estimated delivery times may vary depending on the destination, order processing requirements and courier availability.

2. Shipping Fees

Shipping charges are calculated according to the order value, parcel weight and delivery destination. The applicable shipping charge will be displayed at checkout before the order is finalised.
Shipping rates for Switzerland:

• Orders below CHF 150: CHF 9

• Orders from CHF 150 to CHF 249.99: CHF 5

• Orders of CHF 250 or more: Free shipping

International shipping charges depend on the destination, parcel weight and available courier. The applicable charge will be displayed at checkout before the order is finalised.

3. Customs and Import Charges

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International deliveries may be subject to customs duties, import VAT, courier clearance fees or other charges imposed by the destination country.

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Based on our current fulfilment experience, customers are not normally asked to pay additional customs duties or import charges upon delivery.

However, customs treatment may vary depending on the destination, order value, parcel characteristics and applicable regulations. Where customs duties, import VAT or courier clearance charges are not included or prepaid as part of the order, they are the responsibility of the recipient.

The recipient may also be required to provide information or documentation requested by customs authorities or the courier.

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If you are unsure about the customs arrangements applicable to your destination, please contact us before placing your order. If an unexpected customs charge is requested, please contact us before making payment so that we can verify the applicable arrangement.

4. Delivery Times

Delivery times are estimates and cannot be guaranteed. They may vary depending on:

• The destination country or region;

• Order processing times;

• Courier availability;

• Customs procedures;

• Public holidays or periods of high demand;

• Events outside the reasonable control of Spellbound Fragrances or the courier.

Delays may occasionally occur due to couriers, customs authorities, adverse weather conditions or other circumstances outside our reasonable control.
If an order is delayed, we will assist the customer in obtaining available tracking and delivery information and, where necessary, contacting the relevant delivery provider.
Nothing in this policy limits any mandatory consumer rights applicable to the delivery of an order.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your name, street address, building or apartment number, postcode and town carefully before confirming your order.
If a parcel cannot be delivered because the address provided was incorrect or incomplete, additional shipping or redelivery costs may apply.

6. Missed Deliveries and Uncollected Parcels

Customers are responsible for monitoring the delivery of their order and collecting the parcel within any deadline communicated by the courier.
If a parcel is returned because delivery was refused, delivery attempts were unsuccessful or the parcel was not collected within the required period, additional shipping or redelivery charges may apply.
Reasonable costs associated with returning or resending an uncollected parcel may be charged to the customer.

7. Damaged Parcels

If the parcel appears visibly damaged, crushed, opened or tampered with upon delivery, please photograph its condition before opening it.
Please retain:

• The delivery parcel;

• The shipping label;

• All internal packaging;

• The products received.

Any issue affecting the product itself should be reported in accordance with our separate Refunds and Product Issues Policy.

8. Possible Shipping Adjustments

While we aim to keep our shipping fees stable, rates may change due to external factors, including changes in logistics costs, courier charges, currency values or supplier policies established by Chogan Group S.p.A.
The shipping charge applicable to an order will always be the charge displayed at checkout before the order is finalised.
Changes will not be applied retroactively to an order that has already been confirmed.

9. Need Help?

If you have questions about shipping, delivery, customs charges or the status of a parcel, please contact us through the contact form available on our website.
Please include your name and order number so that we can assist you as efficiently as possible.