Privacy Policy

Effective Date: 17 August 2026

This Privacy Policy explains how Spellbound Fragrances collects, uses, stores and shares personal data when you visit www.spellboundfragrances.ch, contact us, create an account or place an order.

This Privacy Policy applies in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union General Data Protection Regulation (GDPR).

1. Who We Are

Spellbound Fragrances is operated by:

Céline Monney
Oberdorfstrasse 4
5074 Eiken AG
Switzerland

Email: info@spellboundfragrances.ch

Spellbound Fragrances is the data controller responsible for the processing of personal data through this website.

Spellbound Fragrances operates as an independent retailer and Chogan consultant. Orders may be fulfilled and dispatched directly through the Chogan Group S.p.A. distribution network.

Further legal and business information is available in our Imprint.

2. Personal Data We Collect

Depending on how you interact with the website, we may collect the following categories of personal data:

Your name, email address, telephone number and other contact details;
Your billing and delivery addresses;
Account and login information if you create a customer account;
Order information, including selected products, quantities, prices and order history;
Payment and transaction information, such as payment status, transaction identifiers and the payment method selected;
Communications, questions, return requests and other information you provide through forms or email;
Newsletter preferences and records of consent, where applicable;
Technical and usage information, including IP address, device type, browser, operating system, referring page, pages visited and approximate location;
Cookie preferences and information collected through cookies or similar technologies;
Information required to prevent fraud, protect the website and process transactions securely.

Complete payment-card and wallet details are processed directly by Wix Payments or PayPal, depending on the payment method selected at checkout. Spellbound Fragrances does not directly store complete payment-card details.

3. How We Collect Personal Data

We collect personal data:

Directly from you when you place an order, create an account, complete a form, subscribe to communications or contact us;
Automatically when you visit or interact with the website, including through cookies and similar technologies;
From service providers involved in processing payments, fulfilling orders, delivering parcels, preventing fraud or operating the website;
From Chogan Group S.p.A. where necessary to obtain order, fulfilment or delivery information.

4. Why We Process Personal Data

We may process personal data for the following purposes:

To receive, process, confirm and fulfil orders;
To process payments and prevent fraudulent transactions;
To provide delivery and tracking information;
To communicate about orders, returns, damaged products or customer inquiries;
To create and manage customer or loyalty accounts;
To administer rewards, discounts or other requested services;
To comply with accounting, tax, legal and regulatory obligations;
To establish, exercise or defend legal claims;
To protect the security and functionality of the website;
To detect and prevent misuse, fraud and technical problems;
To understand how the website is used and improve its content and performance;
To send newsletters or promotional communications where the recipient has consented or where otherwise permitted by law;
To manage cookie preferences and other consent choices.

5. Legal Bases for Processing

Where the GDPR applies, we process personal data on one or more of the following legal bases:

Performance of a contract: when processing is necessary to receive, manage, fulfil or deliver an order or provide a requested service;
Legal obligation: when data must be retained or processed to comply with accounting, tax or other legal requirements;
Legitimate interests: when processing is reasonably necessary to operate and secure the website, prevent fraud, provide customer service, improve our services or protect legal rights, provided those interests do not override the individual’s fundamental rights and freedoms;
Consent: when consent is requested for newsletters, non-essential cookies or another specific purpose.

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. When Personal Data Is Required

Certain personal data, including your name, contact details, delivery address and payment information, is required to process and fulfil an order.

If the necessary information is not provided, we may be unable to accept or complete the order or provide the requested service.

Providing information for newsletters, optional forms or non-essential cookies is voluntary.

7. How We Share Personal Data

We share personal data only where necessary for the purposes described in this Privacy Policy.

Recipients may include:

Wix.com Ltd. and its affiliated companies, which provide the website, hosting, e-commerce, account, communication, analytics and security infrastructure;
Chogan Group S.p.A., which may receive customer, order and delivery information to register, prepare, fulfil and dispatch orders;
Wix Payments, which processes credit and debit card payments and supports payment methods including Apple Pay, Google Pay and Klarna;
PayPal, where selected at checkout, which processes payments through PayPal’s services;
Bolide Network LLC, through Smart Search by Searchanise, which provides website search, filtering and search analytics and may process search queries, interactions and related technical usage information;
Couriers and delivery providers, which receive the information required to deliver and track parcels;
Accounting, technical, professional or legal service providers, where their assistance is required;
Public authorities or courts, where disclosure is required by law or necessary to establish, exercise or defend legal rights.

These recipients may act as processors on our behalf or as independent controllers for their own legally defined purposes.

Spellbound Fragrances does not sell personal data.

8. International Data Transfers

Spellbound Fragrances is based in Switzerland, while some of our service providers and their affiliated companies operate internationally.

Personal data may therefore be processed in Switzerland, the European Economic Area and other countries in which Wix, Chogan Group S.p.A., PayPal, Searchanise, couriers or their respective service providers operate.

Some of these countries may not provide the same level of data protection as Switzerland or the European Economic Area. Where required, international transfers are protected through an applicable adequacy decision, recognised standard contractual clauses or other legally accepted safeguards.

Further information about Wix’s international processing practices is available in the Wix Privacy Policy. Information about Chogan’s processing practices is available in the Chogan Group Privacy Policy.

9. Cookies and Similar Technologies

This website uses cookies and similar technologies that are necessary for the website, checkout, account functions, security and other essential services to operate.

Subject to your choices and applicable law, additional cookies may be used for analytics, functionality or marketing purposes.

These technologies may collect information including:

IP address;
Browser and device information;
Pages visited and actions taken;
Date, time and duration of visits;
Referring pages;
Approximate location;
Cookie and consent preferences.

Where consent is required, non-essential cookies will be used only after consent has been provided. You can accept, reject or manage available cookie categories through the website’s cookie settings. You may also configure your browser to restrict or delete cookies, although doing so may affect certain website functions.

10. Marketing Communications

We may send newsletters or promotional communications where you have provided consent or where otherwise permitted by applicable law.

You may unsubscribe at any time by using the unsubscribe link included in the communication or by contacting us at info@spellboundfragrances.ch.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning an order, payment, delivery, account or customer-service request.

11. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with applicable legal requirements.

In particular:

Order, invoice, payment and accounting records are generally retained for 10 years in accordance with Swiss record-keeping requirements;
Customer account information is retained while the account remains active and for an appropriate period afterward where necessary;
Customer-service communications are retained for as long as reasonably necessary to resolve the inquiry and document the outcome;
Newsletter information is retained until consent is withdrawn or the recipient unsubscribes, subject to retaining a limited suppression record where necessary;
Technical, security, analytics and cookie information is retained according to the relevant tool settings and operational requirements.

Data may be retained for a longer period where necessary to comply with a legal obligation or establish, exercise or defend legal claims.

12. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

The website is hosted through Wix and uses security measures provided by the platform and relevant payment providers. However, no internet transmission or storage system can be guaranteed to be completely secure.

13. Your Rights

Depending on the law applicable to your circumstances, you may have the right to:

Request information about whether we process your personal data;
Request access to and a copy of your personal data;
Request correction of inaccurate or incomplete data;
Request deletion of personal data;
Request restriction of certain processing;
Object to processing based on legitimate interests;
Object at any time to direct marketing;
Request data portability where applicable;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with a competent data-protection authority.

These rights may be subject to legal conditions, limitations and retention obligations.

To exercise a privacy right, contact info@spellboundfragrances.ch. We may request reasonable information to verify your identity before responding.

Individuals in Switzerland may also contact the Federal Data Protection and Information Commissioner. Individuals protected by the GDPR may lodge a complaint with the competent supervisory authority in their country.

14. Children’s Data

This website and its online shop are not intended to collect personal data directly from children who are not legally able to enter into a purchase contract or provide valid consent.

If we become aware that personal data has been submitted by a child without the required authorisation, we will take appropriate steps to delete it where required.

15. External Links

The website may contain links to Chogan Group S.p.A. or other external websites. Spellbound Fragrances does not control the privacy practices of external websites.

Visitors should review the privacy policy of each external website before submitting personal data.

Chogan Group’s Privacy Policy is available at:

https://www.chogangroupspa.com/chogangroup/privacy-policy

Wix’s Privacy Policy is available at:

https://www.wix.com/about/privacy

Searchanise’s Privacy Policy is available at:
https://searchanise.io/privacy-policy/

16. Automated Decision-Making

Spellbound Fragrances does not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.

Payment and fraud-prevention providers may carry out automated security or transaction checks under their own terms and privacy policies.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, processing activities, service providers or applicable legal requirements.

The current version will be published on this page together with its effective date.

18. Contact

For questions about this Privacy Policy or requests concerning personal data, contact:

Email: info@spellboundfragrances.ch